> ## Documentation Index
> Fetch the complete documentation index at: https://docs.defendis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about access, watchlists, reporting, and support.

# FAQ

## Access and authentication

<Accordion title="Why can’t I log in?">
  Double-check your email and password. If needed, use password reset from the login page.
  If you were previously active, your session may have expired and you need to sign in again.
</Accordion>

<Accordion title="Where do I enable MFA?">
  Go to profile -> `Security`, then click `Enroll MFA`, scan the QR code, and confirm with a 6-digit code.
</Accordion>

<Accordion title="I’m having trouble with MFA codes. What should I do?">
  Ensure your device time is set automatically, because MFA codes are time-based.
  If the issue continues, use a backup code or ask an admin to help reset your factors.
</Accordion>

<Accordion title="How do I use backup codes?">
  Go to profile -> `Security` -> backup codes, generate a set, and store them securely offline.
</Accordion>

<Accordion title="How do I change or remove my authenticator app?">
  Go to profile -> `Security`, disable the current factor, and enroll MFA again with the new app.
</Accordion>

<Accordion title="Why does my session expire automatically?">
  Session expiry is a security control and can also happen when you sign in from another device.
</Accordion>

## Permissions and members

<Accordion title="I’m seeing 'Access denied'. What does it mean?">
  Your role likely does not include permission for that page or action. Ask an admin to review your role.
</Accordion>

<Accordion title="How do I invite teammates?">
  Open `Settings` -> `Members`, click `Invite member`, enter work email, assign role, and send.
  Only admins can invite members.
</Accordion>

<Accordion title="How can I fix a permission issue?">
  Ask an admin to review your role and role-based permissions in workspace settings.
</Accordion>

## Watchlists and data visibility

<Accordion title="How do I add watchlist items?">
  Open `Settings` -> `Watchlists`, choose the relevant tab, click `Add indicator`, complete details, and save.
</Accordion>

<Accordion title="Why is my watchlist item 'In review'?">
  New or updated indicators can trigger manual review to validate authorized and compliant monitoring.
</Accordion>

<Accordion title="How do I switch domains in the app?">
  Use the domain selector in the top-right. Pages refresh automatically to the selected domain context.
</Accordion>

<Accordion title="Why am I seeing no results?">
  Confirm watchlists contain the expected indicators and clear filters that might be hiding data.
</Accordion>

## Reports and exports

<Accordion title="Can I export data?">
  Yes. Go to `Reports` -> `Create report`, choose type, date range, format, and export.
</Accordion>

<Accordion title="Why does my export fail?">
  Some report types require a selected indicator first. Export permissions can also depend on role and subscription.
</Accordion>

<Accordion title="Which export formats are supported?">
  `CSV`, `Excel`, and `PDF`.
</Accordion>

<Accordion title="Where do I find past report files?">
  Go to `Reports` -> `Generated` to re-download or delete previous exports.
</Accordion>

## Alerts and support

<Accordion title="Where are my alerts?">
  Open `Notifications` to view and filter alerts by type, date, and context.
</Accordion>

<Accordion title="How do I control email and in-app alerts?">
  Go to profile -> `Notifications` (or notification settings) and choose categories and channels.
</Accordion>

<Accordion title="Do I need MFA?">
  MFA is strongly recommended to reduce account takeover risk.
</Accordion>

<Accordion title="How do I get help?">
  Use the in-app support chat icon to contact the Defendis support team.
</Accordion>